The NWP SAF Helpdesk will not be available between the evening of 23 December 2013 and the morning of 02 January 2014. We will try to process any communications or requests made during this period as quickly as possible in the new year.
EUMETSAT hereby extends the duration of support services (previously due to expire on 29 February 2012) to licensees of the following NWP SAF software:
- RTTOV v.11, until the release of RTTOV v.12;
- Met Office 1D-Var v.3 and SSMIS 1D-Var v.2, until the release of NWPSAF 1D-Var v.1;
- ECMWF 1D-Var v.2 until it is superseded by a later version or withdrawn;
- SSMIS_PP v.1, until it is superseded by a later version or withdrawn;
- AWDP v.2, until the release of AWDP v.3;
- SDP v.2, until it is superseded by a later version or withdrawn;
- ECMWF AIRS/IASI Cloud detection software v.1, until the release of ECMWF AIRS/IASI Cloud detection software v.2;
- IASI PCA compression software v.1, until it is superseded by a later version or withdrawn.
When the software is superseded by a later version, support shall be limited to helpdesk support. The duration of support services to licensees of earlier versions of these products shall similarly be extended but shall also be limited to helpdesk support. All terms and conditions on the licensees use of the software remain in force until the licence is terminated by either party.
Please use the appropriate form below to request a NWP SAF software deliverable:
- AAPP v7
- RTTOV v11
- Met Office 1D-Var v.3
- ECMWF 1D-Var v.2
- SSMIS 1D-Var v.2
- SSMIS_PP v.1
- ASCAT Wind Data Processor (AWDP) v.2
- SeaWinds Data Processor (SDP) v.2
- ECMWF AIRS/IASI Cloud Detection Software
- IASI PCA Compression
If you have an enquiry about the NWP SAF, a question or a problem for a NWP SAF Team Member, or have difficulties using the above request forms please send your comments to the NWP SAF Helpdesk using the Feedback Form.